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About our Service & Support center
We offer our customers and prospects the possibility to communicate directly with our support team using an interactive web-based Service & Support center. It is actually a remote HelpServer Workbench (running at your side) that is connected to the 4.ST servers.
Sure regular email is a smooth way to communicate, but then your messages are confined to an individual mailbox. And good service and support is much more then a one man's job.
Our Service & Support center on the other hand, stores your entire communication in dedicated folders on our server. Furthermore, you communicate directly with the entire HelpServer support team and your question is automatically delegated to the engineer with the appropriate skill and expertise. Over the years, this approach has proven to be the most effective way to deal with our customers' questions and problems.
Registering to the Service & Support center
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Access to the Service & Support center is restricted to registered customers and prospects. Contact to request a registration. We suggest that you request one registration per trial version and the moment you have acquired a permanent license you can request a registration per licensed HelpServer author.
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The working principles are explained in working in the Service & Support center
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