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Products
HelpServer™ is a web-based
single-source help authoring tool and CMS for Help & Documentation.
HelpServer™ enables you to create and deliver dynamic content
tailored to a user profile and deliver context-sensitive embedded
help, manuals, and knowledge bases.
Multiplatform Advantages
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The developers of HelpServer™ have an extensive background in end-user support management systems.
When they started drawing the blueprints for HelpServer™, their mission was:
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To enhance the quality of content to better support the end-users’ needs.
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To get this job done without increasing the
complexity of the content author’s/technical writer job. |
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To provide all this in affordable enterprise solutions with an eye to the future.
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After years of research and development they succeeded. The result is a
comprehensive multiplatform system with advantages concentrated around three main areas.
ENHANCED USER ASSISTANCE
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Knowledge workers can reduce the time it takes to locate information by
providing the right information at the right place.
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Content is no longer restricted to specific geographics. It can be organized
and distributed according to the needs of a company’s business units or its business processes.
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The usability of enterprise applications can be increased by linking them to active content.
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End users will become more productive because they can easily find all of
the information that is related to their task in their own language.
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Collaboration with customers, company employees, and business partners can
be enhanced because they have a single customized interface to personalized information.
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A server-based approach insures a high level of integrity, prevents broken
links, keeps information up to date, and so increases the quality of enterprise content.
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SIMPLIFIED CONTENT AUTHORING
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Shareable content components and modular documentation
have proven to be able to ease maintenance of documentation
and help projects significantly. |
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Content authors do not need technical skills, so they can concentrate on
creating content instead of on management and formatting tasks.
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No additional actions are required to create platform specific files that
need to be distributed. As soon as a content object is ready, it can be published to
the user community by means of a simple click.
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An application’s help items are defined "on the fly", no scanning of
resources is required, no more time-wasting elaborations with programmers and web designers.
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REDUCED TRAINING AND INTEGRATION COSTS
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Training and integration costs can be reduced by providing web and desktop
applications with a high quality help system that meets the end user’s needs.
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HelpServer™ is a genuine web application. For user assistance on different
platforms, a web-based approach is the only good, affordable, long-term solution.
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Information that can be reused by different projects on different platforms
shortens content development cycles and maintenance significantly.
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Some systems require additional software to be installed on the client side.
Others are based on proprietary word processors or authoring tools. Content management
software and solutions become fragmented and costly. HelpServer™ helps cutting costs because it
is a complete infrastructure with a built-in authoring tool and no need for client-side installation.
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With HelpServer™ you can avoid the costly "big-bang approach".
Its scalable architecture enables organizations to choose cumulative solutions to
implement the most crucial requirements first and to build progressively across multiple business areas.
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