HelpServer consists of two components: the (web) server which is the actual core that maintains a central repository and the Workbench which is the authoring tool. The Workbench can be installed remotely from the server.
This guide will assist you in performing a step-by-step Workbench installation in case
you require a Workbench to remotely access your own commercial-quality installation.
or you require a Workbench to access the HelpServer cloud
or you require a Workbench to access 4.ST's Service & Support center.
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More and more content authoring solutions are migrating to the cloud where content developers, translators, and reviewers access the authoring tool over the Internet via a secure hosted system without thinking about IT configurations, software set-ups and licenses.
We offer SaaS as a cloud-computing service model to support web-based content authoring solutions. While traditional business applications and platforms have become ever more complicated and expensive, cloud-computing models have all the earmarks of a disruptive innovation: it is enterprise technology packaged to fit best the needs of small businesses and start-ups.
About our Service & Support center
We offer our customers and prospects the ability to communicate directly with our support team using an interactive web-based Service & Support center. It is actually a HelpServer Workbench running in your web browser that remotely accesses our service database over the Internet.
Your entire communication is stored in dedicated folders on our server database. Furthermore, with our service & support center you communicate directly with the entire HelpServer support team, and your question is automatically delegated to the engineer with the appropriate skill and expertise. Over the years, this approach has proven to be the most effective way to deal with our customers' questions and problems.
Registering to the Service & support center
Access to the Service & Support center is restricted to registered customers and prospects. Contact to request a registration. We suggest that you request one registration per trial version and the moment you have acquired a permanent license you can request a registration per author.
The working principles are explained in working in the Service & Support center