Starting up the Workbench applet - The workbench applet

HelpServer consists of two components: the (web) server which is the actual core that maintains a central repository and the Workbench which is the authoring tool. The Workbench can be installed separately but it is also possible to run the Workbench as an applet in your web browser.

This could be a very convenient solution if you do not want to be bothered with download and installation steps in case

you require remote Workbenches for you own commercial-quality installation. However, the installation should have acquired the optional Browser-based authoring feature, else it is not possible to run the Workbench applet.

 

or  you require a remote Workbench to access the HelpServer cloud.

 

or you require a remote Workbench to access 4.ST's  Service & Support center.

 

Unfortunately not all browsers and workstations are by default able to run applets. This guide is about some preliminary steps you might have to take.

 
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Distributed systems and web applications are becoming more and more commonplace as people demand the flexibility of “anytime, anywhere” access to their content. HelpServer's browser-based authoring feature provides a distributed environment for creating and maintaining content without requiring you to install anything on your desktop. It enables you to use HelpServer's authoring tool, the Workbench, in your web browser. You work the same way as with a traditional desktop Workbench tool while your work is being transferred over the web and stored in the HelpServer central repository.

Combining a browser-based authoring client with a server-based architecture creates a true collaborative development from anywhere in the world. The full authoring capabilities generate immense time and cost savings.

You will also be able to change topics on the fly. While reading the HelpServer content in the web browser you can simply switch to the edit mode, so you can react immediately to sudden, perhaps temporary, conditions.

 
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More and more content authoring solutions are migrating to the cloud where content developers, translators, and reviewers access the authoring tool over the Internet via a secure hosted system without thinking about IT configurations, software set-ups and licenses.

We offer SaaS as a cloud-computing service model to support web-based content authoring solutions. While traditional business applications and platforms have become ever more complicated and expensive, cloud-computing models have all the earmarks of a disruptive innovation: it is enterprise technology packaged to fit best the needs of small businesses and start-ups.

 
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About our Service & Support center

We offer our customers and prospects the ability to communicate directly with our support team using an interactive web-based Service & Support center. It is actually a HelpServer Workbench running in your web browser that remotely accesses our service database over the Internet.

Your entire communication is stored in dedicated folders on our server database. Furthermore, with our service & support center you communicate directly with the entire HelpServer support team, and your question is automatically delegated to the engineer with the appropriate skill and expertise. Over the years, this approach has proven to be the most effective way to deal with our customers' questions and problems.

Registering to the Service & support center

Access to the Service & Support center is restricted to registered customers and prospects. Contact to request a registration. We suggest that you request one registration per trial version and the moment you have acquired a permanent license you can request a registration per author.

The working principles are explained in working in the Service & Support center

Starting up the Workbench applet

 The workbench applet
 Step 1 Checking the JAVA environment
 Step 2 Starting up