Authoring - Visualizing the feedback permanently on the web pages

If feedback is enabled for folders and topics then users can open the feedback pane by clicking on the 'Feedback' action in the action bar on top of the browser window. In some cases it can be appropriate to visualize the feedback pane all the time. It might encourage people who browse content to use the feedback facility. To obtain this, the administrator should change a setting in the scheme.

Hiding the feedback action in the scheme

Select the scheme in the tree. On the right pane the scheme contents is shown hierarchically. Find and expand the folder page that represents your project. In this example that would be the 'Folder page: Encyclopedia'.

Expand the dependent 'Contents pane' item and the underlying 'Action bar' item. Select the 'Action: Feedback' item. On the right the properties are shown for this item. Click on the 'Hide' option. Next, click on the 'Select these properties to all alike items' button on the top bar.

Publish the scheme and if required repeat these steps for other schemes.

If people now view the Encyclopedia project they will no longer be able to show or hide the feedback pane since there is no 'Feedback' action on the top bars and no 'Cancel' button on the feedback pane. In stead the feedback pane is permanently visible on the right side of the web page. The content of the feedback pane relates to the folder or the topic that is currently selected in the contents table.

Feedback permanently visualized

Authoring

 About HelpServer
 Starting up and logging on
 The basic working principles
 Using the content in help and documentation systems
 Formatting the content
 Searching and replacing text
 Reusing content with shares
 Navigating with hyperlinks
 Navigating with pointerpaths
 Using bookmarks and jumps
 Duplicating content with clones
 Using tables
 Including media files
 Navigating to web pages
 Using embedded chunks
 Including html code
 Navigating with menus
 Using snippets
 Spelling checking
 Using the view mode
 Creating an index
 Creating a FAQ
 Creating a glossary
 Team authoring
 Working with projects
 Setting up structured authoring
 Generating file based output
 Creating printed output
 Importing files and folders
 Loading files in the project gallery
 Converting legacy content
 Including legacy content in real time
 Transferring objects between installations
 Smartcontent
 Notification
 Feedback
 Overview
 Enabling the feedback
 Adding feedback and requesting replies
 Reviewing the feedback and replying
 Reviewing the replies and replying
 Using multiple notification sources
 Maintaining the feedback
 Searching for feedback
 About the ability to explore feedback
 Visualizing the feedback permanently on the web pages
 Translating
 Customizing the look and feel
 User accounts
 Security
 Working with templates
 Working with metadata
 Versioning
 Auditing
 Workflow management
 Annotations
 Using event exits
 Appendix A: The URL parameters
 Appendix B: The object indicators
 Appendix C: Play Javascript