Authoring - Maintaining the feedback

The feedback pane supports a couple of actions that can be handy if you are responsible for processing feedback.

Maintaining the feedback

Copy, Copy all.

 

With this function you can copy a selected feedback item and its dependent replies or all feedback items respectively. You can then paste the entire content as one block. The copy function can also be used on the pop up menu.

Remove, Remove all.

 

This is to clean up a specific selected feedback item along with its replies or all feedback items respectively.  The remove function can also be used on the pop up menu. The ability to execute this action is of course security related.

Calculating totals

 

If the feedback is related to a folder, you can click the ‘Calculate totals’ button. This function calculates the number of feedback items and the total average rate for all the feedback of that folder and its dependants. In this way you have an idea about the quality of an entire book or chapter.

Calculating totals

Authoring

 About HelpServer
 Starting up and logging on
 The basic working principles
 Using the content in help and documentation systems
 Formatting the content
 Searching and replacing text
 Reusing content with shares
 Navigating with hyperlinks
 Navigating with pointerpaths
 Using bookmarks and jumps
 Duplicating content with clones
 Using tables
 Including media files
 Navigating to web pages
 Using embedded chunks
 Including html code
 Navigating with menus
 Using snippets
 Spelling checking
 Using the view mode
 Creating an index
 Creating a FAQ
 Creating a glossary
 Team authoring
 Working with projects
 Setting up structured authoring
 Generating file based output
 Creating printed output
 Importing files and folders
 Loading files in the project gallery
 Converting legacy content
 Including legacy content in real time
 Transferring objects between installations
 Smartcontent
 Notification
 Feedback
 Overview
 Enabling the feedback
 Adding feedback and requesting replies
 Reviewing the feedback and replying
 Reviewing the replies and replying
 Using multiple notification sources
 Maintaining the feedback
 Searching for feedback
 About the ability to explore feedback
 Visualizing the feedback permanently on the web pages
 Translating
 Customizing the look and feel
 User accounts
 Security
 Working with templates
 Working with metadata
 Versioning
 Auditing
 Workflow management
 Annotations
 Using event exits
 Appendix A: The URL parameters
 Appendix B: The object indicators
 Appendix C: Play Javascript