Authoring - About user accounts

The HelpServer model distinguishes three kinds of people.



The administrators have the highest access permissions. Their responsibility is to tune the system and to set up user profiles and security mechanisms. They are usually not bothered by the content and the structure of the information itself.



These people are the creators of the content. Their job is to provide state-of-the-art help and documentation that is up to date at all times and can be used by all kinds of users in the organization.



The users are the people who consult the content.  Usually they are interested in specific types of information, they prefer to see it in their own language and perhaps adapted to their profile (e.g. their role in the company and/or their skill).

HelpServer foresees three types (categories) of user groups to distinguish these people. Each user group type holds multiple user groups and each user group holds multiple user accounts.

If you expand the ‘User accounts’ root object in the Workbench tree you see the three types represented by the subfolders 'Administrators', 'Authors', and 'Users'.

The default user groups and users

On their turn, these subfolders contain the HelpServer’s default user groups.

Default administrators.


Holds the default 'Administrator' user account.


Default authors.


Holds the default 'Author' user account.


Default users.


Holds the default 'User' user account.


These default objects cannot be removed. They can be changed but it is better to consider defining new user groups and user accounts in the following cases:

If you need to distinguish public from private content then specific access permissions need to be assigned to a range of people simultaneously.


If you need to provide dynamic content and/or translated content.



 About HelpServer
 Starting up and logging on
 The basic working principles
 Using the content in help and documentation systems
 Formatting the content
 Searching and replacing text
 Reusing content with shares
 Navigating with hyperlinks
 Navigating with pointerpaths
 Using bookmarks and jumps
 Duplicating content with clones
 Using tables
 Including media files
 Navigating to web pages
 Using embedded chunks
 Including html code
 Navigating with menus
 Using snippets
 Spelling checking
 Using the view mode
 Creating an index
 Creating a FAQ
 Creating a glossary
 Team authoring
 Working with projects
 Setting up structured authoring
 Generating file based output
 Creating printed output
 Importing files and folders
 Loading files in the project gallery
 Converting legacy content
 Including legacy content in real time
 Transferring objects between installations
 Customizing the look and feel
 User accounts
 About user accounts
 Defining user groups
 Defining user accounts
 The password
 The favorites
 The languages
 The connectivity of the user account
 Disconnected user accounts
 Controlling the active Workbench sessions
 Working with templates
 Working with metadata
 Workflow management
 Using event exits
 Appendix A: The URL parameters
 Appendix B: The object indicators
 Appendix C: Play Javascript