The HelpServer model distinguishes three kinds of people.

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Administrators.

The administrators have the highest access permissions. Their responsibility is to tune the system and to set up user profiles and security mechanisms. They are usually not bothered by the content and the structure of the information itself.

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Authors.

These people are the creators of the content. Their job is to provide state-of-the-art help and documentation that is up to date at all times and can be used by all kinds of users in the organization.

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Users.

The users are the people who consult the content.  Usually they are interested in specific types of information, they prefer to see it in their own language and perhaps adapted to their profile (e.g. their role in the company and/or their skill).

HelpServer foresees three types (categories) of user groups to distinguish these people. Each user group type holds multiple user groups and each user group holds multiple user accounts.

If you expand the ‘User accounts’ root object in the Workbench tree you see the three types represented by the subfolders 'Administrators', 'Authors', and 'Users'.

The default user groups and users

On their turn, these subfolders contain the HelpServer’s default user groups.

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Default administrators.

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Holds the default 'Administrator' user account.

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Default authors.

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Holds the default 'Author' user account.

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Default users.

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Holds the default 'User' user account.

These default objects cannot be removed. They can be changed but it is better to consider defining new user groups and user accounts in the following cases:

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If you need to distinguish public from private content then specific access permissions need to be assigned to a range of people simultaneously.

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If you need to provide dynamic content and/or translated content.