Authoring - Overview

A FAQ or Frequently asked questions are listed questions and answers, all supposed to be commonly asked in some context, and pertaining to a particular topic.

Usually a FAQ is managed by people who are experts in a specific topic area. These people must try to build a resource the entire community can use. The best questions are ones that, when answered, will help others.

In HelpServer you can add a FAQ folder to your project folders. A FAQ folder holds and organizes all the FAQ topics. A FAQ topic is set up to hold two chunks: one to hold the question, another one to hold the answer. But if required, this behavior can be changed. Once a FAQ folder has a lot of information, it may be difficult to navigate. At that point you may want to subdivide the FAQ folder into multiple categories to neatly organize all the topics.

Authoring

 About HelpServer
 Starting up and logging on
 The basic working principles
 Using the content in help and documentation systems
 Formatting the content
 Searching and replacing text
 Reusing content with shares
 Navigating with hyperlinks
 Navigating with pointerpaths
 Using bookmarks and jumps
 Duplicating content with clones
 Using tables
 Including media files
 Navigating to web pages
 Using embedded chunks
 Including html code
 Navigating with menus
 Using snippets
 Spelling checking
 Using the view mode
 Creating an index
 Creating a FAQ
 Overview
 Creating the FAQ
 Creating a glossary
 Team authoring
 Working with projects
 Setting up structured authoring
 Generating file based output
 Creating printed output
 Importing files and folders
 Loading files in the project gallery
 Converting legacy content
 Including legacy content in real time
 Transferring objects between installations
 Smartcontent
 Notification
 Feedback
 Translating
 Customizing the look and feel
 User accounts
 Security
 Working with templates
 Working with metadata
 Versioning
 Auditing
 Workflow management
 Annotations
 Using event exits
 Appendix A: The URL parameters
 Appendix B: The object indicators
 Appendix C: Play Javascript