Authoring - Overview

The feedback facility enables people to add feedback to folders and/or topics. That can be an entire book, a specific chapter in the book, or even a specific topic in a chapter. People who browse content can add feedback on the web page and authors can add feedback in their Workbench.

When adding feedback, people can indicate a rate from 1 (not useful) to 5 (useful). Authors can calculated the average rate in their Workbench. In this way they have an idea of the quality of the content.

When someone adds a feedback item, others can add replies to it. One can also add a reply to another reply. In this way a kind of hierarchical feedback tree emerges. Authors can copy parts or all of it and can clean up if necessary.

If the notification facility is switched on, authors can ask for notification the moment someone adds a feedback item to a folder or a topic. Also, the person who adds a feedback item can, in turn, request notification when someone adds a reply to his feedback.

Special permissions in the security settings indicate whether or not people are allowed to add feedback. By default, people also see the feedback added by others. But this too can be changed in the security settings.

Authoring

 About HelpServer
 Starting up and logging on
 The basic working principles
 Using the content in help and documentation systems
 Formatting the content
 Searching and replacing text
 Reusing content with shares
 Navigating with hyperlinks
 Navigating with pointerpaths
 Using bookmarks and jumps
 Duplicating content with clones
 Using tables
 Including media files
 Navigating to web pages
 Using embedded chunks
 Including html code
 Navigating with menus
 Using snippets
 Spelling checking
 Using the view mode
 Creating an index
 Creating a FAQ
 Creating a glossary
 Team authoring
 Working with projects
 Setting up structured authoring
 Generating file based output
 Creating printed output
 Importing files and folders
 Loading files in the project gallery
 Converting legacy content
 Including legacy content in real time
 Transferring objects between installations
 Smartcontent
 Notification
 Feedback
 Overview
 Enabling the feedback
 Adding feedback and requesting replies
 Reviewing the feedback and replying
 Reviewing the replies and replying
 Using multiple notification sources
 Maintaining the feedback
 Searching for feedback
 About the ability to explore feedback
 Visualizing the feedback permanently on the web pages
 Translating
 Customizing the look and feel
 User accounts
 Security
 Working with templates
 Working with metadata
 Versioning
 Auditing
 Workflow management
 Annotations
 Using event exits
 Appendix A: The URL parameters
 Appendix B: The object indicators
 Appendix C: Play Javascript