Authoring - Adding feedback and requesting replies

Once the feedback is enabled in a project, people can start adding their comment to the folders and topics. In previous examples we have worked with the user account 'Administrator' to explain how to enable feedback and the related notification. The easiest way to test and simulate the feedback behavior and the related notification would be to continue with a another user account for example the predefined 'Author' account.

Logging on with user ID Author

So, start another Workbench session with the predefined user account 'Author'.

Adding feedback in the Workbench

The sign in front of the icons in the tree indicate the objects for which feedback is enabled. If you select for example the 'Birds' folder in the 'Encyclopedia: Encarta' then the feedback pane will appear at the far right of the Workbench.

On the lower part of that pane you enter your feedback text.  If you select the 'Notify me on a reply' option then you will receive a notification as soon as someone adds a reply to your feedback.

If you click on the 'Add new' button then the feedback text is attached to the 'Birds' folder and eventually your request to receive a notification on reply is registered.

Prompting to add a rate

You should also indicate the rate of your feedback by selecting one of the radio buttons under the 'How useful is this information' question.

If the feedback is actually added then a new item will appear in the small tree at the upper part of the feedback pane.

Feedback added to folder

This item represents a single feedback. It includes the user ID, the date it was added and the chosen rate. If you select such an item you can read the feedback text in the middle of the feedback pane.

Adding additional feedback

Once the feedback is added it cannot be changed. If you want to to correct your feedback just add a new item.

You can add feedback to each individual object of the folder in the similar way. The next image for example, demonstrates how to add feedback to a topic.

Feedback added to topic

All feedback related to one specific object is nicely kept together in one unit. The object may be moved from one folder to another or it may be shared, the feedback will always remain intact. However, when cloning objects, the feedback is not included in the clone.


 About HelpServer
 Starting up and logging on
 The basic working principles
 Using the content in help and documentation systems
 Formatting the content
 Searching and replacing text
 Reusing content with shares
 Navigating with hyperlinks
 Navigating with pointerpaths
 Using bookmarks and jumps
 Duplicating content with clones
 Using tables
 Including media files
 Navigating to web pages
 Using embedded chunks
 Including html code
 Navigating with menus
 Using snippets
 Spelling checking
 Using the view mode
 Creating an index
 Creating a FAQ
 Creating a glossary
 Team authoring
 Working with projects
 Setting up structured authoring
 Generating file based output
 Creating printed output
 Importing files and folders
 Loading files in the project gallery
 Converting legacy content
 Including legacy content in real time
 Transferring objects between installations
 Enabling the feedback
 Adding feedback and requesting replies
 Reviewing the feedback and replying
 Reviewing the replies and replying
 Using multiple notification sources
 Maintaining the feedback
 Searching for feedback
 About the ability to explore feedback
 Visualizing the feedback permanently on the web pages
 Customizing the look and feel
 User accounts
 Working with templates
 Working with metadata
 Workflow management
 Using event exits
 Appendix A: The URL parameters
 Appendix B: The object indicators
 Appendix C: Play Javascript