Authoring - Reloading files

All files added to the Workbench are kept in HelpServer’s database. In case they are changed afterwards in the file system from where they originated from you can use the following methods to reload these files.

You can perform a reload In the topic where the file link is inserted.


You can search for files and reload these in the mass.


If you are working in a project It is also possible to reload files directly in the gallery.


This topic demonstrates how to reload an image directly in the topic where it is inserted. The same working principles apply to all media files.

Opening the image link properties window

Move the mouse over the file link (here the image) in the topic, popup the menu and select ‘Image link properties’. In case the file is a video you will have to select ‘Video link properties’, in case it is an audio then select ‘Audio properties’, etc…

The 'Image link properties' window

On the ‘Image link properties’ window you click on the ‘File properties’ button. The window that opens shows you the file details.

The ‘File properties’ window

Here in this example the file status indicates that the file is newer, which means that it has been changed 'behind HelpServer's' back. Click on the ‘Reload’ button to reload the file. If the file is still available at its original location you can choose to reload it from there. However you have also the option to reload it from another location.

Choosing the reload location

If you click ‘Original location’ than the ‘File load’ window will open where you can start the load.

If you click on ‘Another location’ then the ‘File chooser' will open.

Selecting another file

Here you can locate and select the file and if you click 'OK' the ‘File load’ window will open.

Reloading a file

Just click ‘Start’ to reload the file. In case the file was selected from the project gallery the changes to the file are immediately active in all objects that use this file.


 About HelpServer
 Starting up and logging on
 The basic working principles
 Using the content in help and documentation systems
 Formatting the content
 Searching and replacing text
 Reusing content with shares
 Navigating with hyperlinks
 Navigating with pointerpaths
 Using bookmarks and jumps
 Duplicating content with clones
 Using tables
 Including media files
 Inserting files from the file system
 Inserting files from an external location
 Using the files from the project gallery
 Video and audio
 Application and text files
 Reloading files
 Restoring files
 Navigating to web pages
 Using embedded chunks
 Including html code
 Navigating with menus
 Using snippets
 Spelling checking
 Using the view mode
 Creating an index
 Creating a FAQ
 Creating a glossary
 Team authoring
 Working with projects
 Setting up structured authoring
 Generating file based output
 Creating printed output
 Importing files and folders
 Loading files in the project gallery
 Converting legacy content
 Including legacy content in real time
 Transferring objects between installations
 Customizing the look and feel
 User accounts
 Working with templates
 Working with metadata
 Workflow management
 Using event exits
 Appendix A: The URL parameters
 Appendix B: The object indicators
 Appendix C: Play Javascript