Authoring - The people involved

People who use HelpServer can usually be placed in three classes: administrators, authors and users.




The administrators have the highest access permissions. Their responsibility is to tune the system and to set up user profiles and security mechanisms. They are usually not bothered by the content and the structure of the information itself.




These people are the creators of the content. Their job is to provide state-of-the-art help and documentation that is up to date at all times and can be used by all kind of users in the organization.




The users are the people who consult the data.  They are interested in specific types of information in their own language, information that is adapted to for example their role in the company and/or their skill.


 About HelpServer
 About HelpServer
 The Workbench
 The web portal
 The server
 The content architecture
 The people involved
 Starting up and logging on
 The basic working principles
 Using the content in help and documentation systems
 Formatting the content
 Searching and replacing text
 Reusing content with shares
 Navigating with hyperlinks
 Navigating with pointerpaths
 Using bookmarks and jumps
 Duplicating content with clones
 Using tables
 Including media files
 Navigating to web pages
 Using embedded chunks
 Including html code
 Navigating with menus
 Using snippets
 Spelling checking
 Using the view mode
 Creating an index
 Creating a FAQ
 Creating a glossary
 Team authoring
 Working with projects
 Setting up structured authoring
 Generating file based output
 Creating printed output
 Importing files and folders
 Loading files in the project gallery
 Converting legacy content
 Including legacy content in real time
 Transferring objects between installations
 Customizing the look and feel
 User accounts
 Working with templates
 Working with metadata
 Workflow management
 Using event exits
 Appendix A: The URL parameters
 Appendix B: The object indicators
 Appendix C: Play Javascript