People who use HelpServer can usually be placed in three classes: administrators, authors and users.

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Administrators.

The administrators have the highest access permissions. Their responsibility is to tune the system and to set up user profiles and security mechanisms. They are usually not bothered by the content and the structure of the information itself.

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Authors.

These people are the creators of the content. Their job is to provide state-of-the-art help and documentation that is up to date at all times and can be used by all kind of users in the organization.

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Users.

The users are the people who consult the data.  They are interested in specific types of information in their own language, information that is adapted to for example their role in the company and/or their skill.