Authoring - The web portal

To use or harvest the HelpServer content people do not have to install or setup anything. They just use their own web browser as a real time web portal to the content. In HelpServer you define and customize multiple web portals. Each web portal is a standardized transparent client interface to request and receive content from the HelpServer (web) server.


The server centrally manages content in a database and handles the integrity and security. It transfers content objects to and from all the Workbenches in real time over the Internet. It dynamically dispenses the content in web pages as they are requested by your users. Now your content is no longer created and published in a static format.

In a client/server solution such as HelpServer the Workbench and the web portal are the clients allowing you to edit and browse the content respectively while the server is responsible for database access, security, business logic etc. Next image illustrates the HelpServer client/server model.

The HelpServer client/server model


 About HelpServer
 About HelpServer
 The Workbench
 The web portal
 The server
 The content architecture
 The people involved
 Starting up and logging on
 The basic working principles
 Using the content in help and documentation systems
 Formatting the content
 Searching and replacing text
 Reusing content with shares
 Navigating with hyperlinks
 Navigating with pointerpaths
 Using bookmarks and jumps
 Duplicating content with clones
 Using tables
 Including media files
 Navigating to web pages
 Using embedded chunks
 Including html code
 Navigating with menus
 Using snippets
 Spelling checking
 Using the view mode
 Creating an index
 Creating a FAQ
 Creating a glossary
 Team authoring
 Working with projects
 Setting up structured authoring
 Generating file based output
 Creating printed output
 Importing files and folders
 Loading files in the project gallery
 Converting legacy content
 Including legacy content in real time
 Transferring objects between installations
 Customizing the look and feel
 User accounts
 Working with templates
 Working with metadata
 Workflow management
 Using event exits
 Appendix A: The URL parameters
 Appendix B: The object indicators
 Appendix C: Play Javascript