Users can have specific requirements based on situations and conditions, which are very company-specific. The idea behind dynamic content usually is to clearly identify audience segments and to foresee the information required for each segment. Some well-known examples of audience segments that greatly affect the applicability of dynamic content or user-centered help and documentation are:

•

The business unit in a company to which the user is assigned.

•

The role or roles a user fulfills.

•

The experience level or skill the user has in fulfilling a role.

•

The user's are of interest.

•

The localization issues.

To demonstrate the setup of conditions in HelpServer we continue with the ‘Encyclopedia: Encarta’ project. Image the following case:

•

There are two kinds of people (the audience segments): an ‘Ornithologist’, whose job is to monitor bird species in a particular habitat, and an ‘Environmentalist’, whose concern is to protect the natural environment.

•

Both audience segments require specific information in the encyclopedia.

•

All content should be nicely kept together to facilitate maintenance.

Next are the steps to fulfill these kinds of requirements.