Authoring - Exporting HelpServer objects

Should you have multiple HelpServer systems installed and you want to transfer content from one system to another, you can extract the HelpServer objects of one system and then use this as an import source of another system.

when you work in a multi-authoring environment this kind of export/import is not strictly necessary to exchange information among the authors. Multiple Workbench installations share the same database.

You can export all or some of the content objects. The following example describes how to export the 'Project: Animal information'. In importing HelpServer objects we will use this export result to demonstrate how to import the entire 'Project: Animal information' into another HelpServer installation.

Exporting the entire 'Animal information' project

Popup the folder's menu and select ‘Export > HelpServer objects’.

Choosing the output location

On the pane of the 'Export' window you can choose a location to store the output by clicking on the ‘Browse’ button.

Choosing a directory

The output will be stored in a subdirectory of the chosen location. This subdirectory is related to the type of output. The chosen path is remembered in your profile. If you export another type next time, the different types of output will be neatly organized. The file name is derived from the folder class and the description and suffixed with the language code. You can change the file name but it is not stored in your profile.

Entire Encyclopedia dataset exported

Click ‘Start’ to start the export. You can follow the process on the bottom part of the window. If the content contains files these are automatically exported. Next image shows the location of the exported content.

The location of the exported content


Related objects such as security rules and smartrules should be exported separately.


 About HelpServer
 Starting up and logging on
 The basic working principles
 Using the content in help and documentation systems
 Formatting the content
 Searching and replacing text
 Reusing content with shares
 Navigating with hyperlinks
 Navigating with pointerpaths
 Using bookmarks and jumps
 Duplicating content with clones
 Using tables
 Including media files
 Navigating to web pages
 Using embedded chunks
 Including html code
 Navigating with menus
 Using snippets
 Spelling checking
 Using the view mode
 Creating an index
 Creating a FAQ
 Creating a glossary
 Team authoring
 Working with projects
 Setting up structured authoring
 Generating file based output
 Creating printed output
 Importing files and folders
 Loading files in the project gallery
 Converting legacy content
 Including legacy content in real time
 Transferring objects between installations
 Exporting HelpServer objects
 Importing HelpServer objects
 Transferring classes
 Hints and tips
 Customizing the look and feel
 User accounts
 Working with templates
 Working with metadata
 Workflow management
 Using event exits
 Appendix A: The URL parameters
 Appendix B: The object indicators
 Appendix C: Play Javascript