One of the best ways to increase efficiency is to deliver personalized and targeted content over the web to the person who needs it

With HelpServer, you have a unique approach to supporting dynamic content and ensuring that tailored information reaches your targeted audience. There is no need to write scripts or to develop programming skills. Instead, the dynamic character of the content relies on conditions you define in the system. These can be based on events and behavior in your organization's processes or on the roles, the preferences, or the experience people have in your company.

Once the conditions are defined, you apply these as markers to different areas of your content or you split up a topic into dynamic chunks of information. You can even use tags in a topic to mark words, sentences, or paragraphs that need to be displayed or printed conditionally. This is the way to produce multiple results from one source.

HelpServer keeps all the chunks of content nicely together in its Workbench, which greatly facilitates maintenance and translation.

When your users browse the content, HelpServer checks the conditions against their profile, the occurrence of predefined events, or variable/value pairs entered in the URL or provided by an exit routine. Next, the server dynamically compiles the chunks of content in function of the conditions. Thus, people can browse, export, or print tailored content without having to hunt for it.

With this feature your authors do not require any technical skills. So, there is no downtime waiting for scriptwriters to get the job done. Anyone with basic word processing skills can create dynamic content. Armed with the ability to easily deploy content in the user's own language, authors can now focus on content creation instead of on management and formatting activities.

Content authoring without hassles

Today's data centers require a great deal of nursing. Cloud computing is a vision of the data center of tomorrow. It is a way to increase capacity or add capabilities on the fly without investing in new infrastructure, training and retraining personnel, or licensing new software. It is an infrastructure that is billed like a utility for dynamic service movement, growth, and protection.

For our customers, it means

We offer SaaS as a cloud-computing service model to support web-based content authoring solutions. While traditional business applications and platforms have become ever more complicated and expensive, cloud-computing models have all the earmarks of a disruptive innovation: it is enterprise technology packaged to fit best the needs of small businesses and start-ups.

Request a trial in the HelpServer cloud and take full advantage of the delivery of computing as a service rather than a product.

What you get is a comprehensive solution

HelpServer's features allow you to create and maintain content and help projects in a team or as a single author. You can start small and simple and go gradually beyond conventional content management.

Client server

Whether it is in the office or at home, each client accesses its server seamlessly over the Internet or Intranet.

The server is designed to handle a virtual unlimited number of concurrent clients. Obviously, with a high load of concurrent requests, the performance and response times can become unpredictable.

Self hosted or cloud hosted

You can self host HelpServer or have it hosted in our cloud. There is no difference in features. If you choose to self host and you expect a high workload, provide a robust hardware and network configuration at the server side.

If you need to jump in or out our cloud, it's possible to transport your content.

People like HelpServer because...

HelpServer's content authoring tool, the Workbench, provides the framework for organizing and editing all the elements of a content management system or a help project on multiple platforms. It's a clean and beginners-friendly tool.

This makes using documentation on the web pleasantly surprising and generates substantial Return On Investment.

We are dedicated to service and support and to smoothly manage all your support queries we use an interactive web based service and support center. We recommend every customer to use this facility. It is included in the maintenance plan.

This FAQ answers a handful of the most common questions people have when they are looking for systems to support content management, documentation management, knowledge management, and user assistance.

Please email to to request the license agreements.

The trial version lasts 30 days and it includes all features and full online access to the documentation. It is not meant for production work.

Please email to and try to answer the following questions in your mail. We reply as soon as possible to propose an agreeable price.

For example product manuals, user guides, catalogues, web based content,  help and training systems, ...

Our company

The company behind HelpServer is 4.ST - Services Systems Software Support Technologies in Belgium, Europe. Since the foundation of 4.ST in 1987, we have been an important provider of highly respected products to implement multi-platform help and content management systems resulting in an improved quality of the user assistance and in an enhanced productivity of the end users and programming professionals.

With our broad background in help and content management systems we strive to leverage leading-edge technology to provide your enterprise with solutions to increase productivity and efficiency at the organization and the end-user level.

We are focused on improving the quality and enhancing the functionality of our products with a strong emphasis on customer service and feedback.

Our mission

When we started drawing the blueprints for a new system for web-based content management and help our mission was:

After years of research and development we succeeded. The result turned out to be a shift from a traditional software model to a web-based approach that introduced another way to organize and use enterprise content.

Partners are vital to HelpServer. An outstanding product accompanied by exceptional partners will help to excel in solution delivery and to achieve customer satisfaction.

Join our team if you wish to be part of this success story.

Next companies have taken the advantage of this opportunity.

We have been a member in the IBM PartnerWorld for ISVs program since 1997. For more information on this program go to IBM PartnerWorld for ISVs

LBi Software is a HelpServer implementation and integration partner.

LBi Software develops custom applications when off-the-shelf software and major enterprise (HCM/ERP/CRM) applications do not fit the need.

We do not currently have any open positions. We are always interested to hear more about you.

Email your resume to

Currently there are no new events planned.