Administration - Distinguishing public from private content

People can access the HelpServer content in real time over the Internet. In some cases the content should be freely accessible by the general public, I.e any visitor. In other cases a restricted access is required. Then people will need to logon before visiting the content.

HelpServer's logon procedure allows you to distinguish private from public content. You do this on the 'Administration' window.

Opening the Administration window

Logon to a Workbench with the predefined 'ADMINISTRATOR' user ID or any other user ID that is defined in a user group where the 'Administration' function is allowed. Next, select 'Window>Administration' on the main menu bar of the Workbench window to open the 'Administration' window.

Click on the 'Logon procedure' item on the left pane. On the right you see various options to control the logon procedure for 'Browse Live', which means 'People who browse the HelpServer content in real time by their browser.

You cannot influence the Workbench logon procedure.

You can either keep all your content private or you can mix public with private content.

Keeping all content private

Keeping all content private

Select the option 'People can use their own user ID'.


This option hides the content from the public completely.


You will need to define user accounts and eventually specify the password control options on the lower part of the pane.  Password protected content is not immediately visible to the outside world. Instead, visitors will see a prompt where they need to enter a user ID and a password. The authorization permission levels attached to the user account determine the visibility of the content.


This option is also a mean to better control the actuation of the conditions that determine the dynamic content behaviour.


Furthermore, this option disables search engine crawls completely.


The option 'Always send the logon page'.


If this option is switched on visitors are prompted  to enter their user ID and password each time they access HelpServer content in the browser. If this option is switched off, their browser will remember the user ID and password and the logon prompt is skipped.

Also, deselect the option 'People are allowed to define themselves'.


Distinguishing public from private content

Distinguishing public from private content

Select the option 'People can use this user ID'.


By selecting this option you can distinguish public from private content. However, you should protect the private parts using HelpServer's security mechanism.


In the field below you can specify a general user account (you can use the predefined 'USER' user account).


If visitors access the content then permissions and profiles are all based on the general user account (the password control options do not apply on this account).

Typically this would be the case for help projects where a common user profile is shared by each user who accesses the help content.


Visitors will not be aware of private content.


If you have define specific user accounts people who browse the content can still choose to logon and access the private content.

The 'Logon' navigation item


Furthermore, this option is also required to enable search engine crawls (on the public content).


Although it is not strictly necessary, consider deselecting the option 'People are allowed to define themselves'.



 Opening the administration window
 Granting other crew members admin priveleges
 Your license
 Distinguishing public from private content
 Preventing anonymous people to construct their own profile
 Using cookies to support the logon
 The password control options
 Controlling the access of anonymous resource names
 Using legacy user accounts and a single sign on
 Decorating the logon page
 The regional options
 The default settings
 The database settings
 The system Urls
 The messaging services
 Server & session control
 System monitoring
 Tuning the search engine
 Enabling or disabling search engine crawls
 Translating web forms
 Defining file MIME types
 Custom settings
 Upgrading the HelpServer software
 HelpServer as root application
 The Workbench memory settings
 HelpServer as a secured application
 Supporting multiple domains