Web-based content management & help

September 24, 2022

 

 

 

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Available in our cloud or self hosted on Windows, Macintosh, Linux, and z/OS systems

Deliver the right information to the right people

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Support web and desktop applications

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Engage team authoring anytime, anywhere

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See for yourself what you gain with HelpServer

Product

What you gain with HelpServer

Deliver the right information to the right people

One of the best ways to increase efficiency is to deliver personalized and targeted content over the web to the person who needs it

With HelpServer, you have a unique approach to supporting dynamic content and ensuring that tailored information reaches your targeted audience. There is no need to write scripts or to develop programming skills. Instead, the dynamic character of the content relies on conditions you define in the system. These can be based on events and behavior in your organization's processes or on the roles, the preferences, or the experience people have in your company.

Once the conditions are defined, you apply these as markers to different areas of your content or you split up a topic into dynamic chunks of information. You can even use tags in a topic to mark words, sentences, or paragraphs that need to be displayed or printed conditionally. This is the way to produce multiple results from one source.

HelpServer keeps all the chunks of content nicely together in its Workbench, which greatly facilitates maintenance and translation.

When your users browse the content, HelpServer checks the conditions against their profile, the occurrence of predefined events, or variable/value pairs entered in the URL or provided by an exit routine. Next, the server dynamically compiles the chunks of content in function of the conditions. Thus, people can browse, export, or print tailored content without having to hunt for it.

With this feature your authors do not require any technical skills. So, there is no downtime waiting for scriptwriters to get the job done. Anyone with basic word processing skills can create dynamic content. Armed with the ability to easily deploy content in the user's own language, authors can now focus on content creation instead of on management and formatting activities.

Take a look at all the features

The HelpServer cloud

The HelpServer cloud

Content authoring without hassles

Today's data centers require a great deal of nursing. Cloud computing is a vision of the data center of tomorrow. It is a way to increase capacity or add capabilities on the fly without investing in new infrastructure, training and retraining personnel, or licensing new software. It is an infrastructure that is billed like a utility for dynamic service movement, growth, and protection.

For our customers, it means

No up-front investment in servers or software licensing,

 

Flexibility and scalability,

 

On-demand services,

 

Transparency of costs.  

 

We offer SaaS as a cloud-computing service model to support web-based content authoring solutions. While traditional business applications and platforms have become ever more complicated and expensive, cloud-computing models have all the earmarks of a disruptive innovation: it is enterprise technology packaged to fit best the needs of small businesses and start-ups.

Request a trial in the HelpServer cloud and take full advantage of the delivery of computing as a service rather than a product.

Key features

Key features

What you get is a comprehensive solution

HelpServer's features allow you to create and maintain content and help projects in a team or as a single author. You can start small and simple and go gradually beyond conventional content management.

Which solution to choose

Which solution to choose

Client server

HelpServer involves two kinds of clients.

 
 

Your authors use a Workbench to create and maintain the content. They can install it on their pc or use a web browser plugin.

 
 

Your end-users use their web browser (without any plugin) to consult that content.

 

Whether it is in the office or at home, each client accesses its server seamlessly over the Internet or Intranet.

The server component controls the data source that holds your content. In other words, it serves your authors in creating content and your end-users in consuming content.

 

The server is designed to handle a virtual unlimited number of concurrent clients. Obviously, with a high load of concurrent requests, the performance and response times can become unpredictable.

Self hosted or cloud hosted

You can self host HelpServer or have it hosted in our cloud. There is no difference in features. If you choose to self host and you expect a high workload, provide a robust hardware and network configuration at the server side.

If you need to jump in or out our cloud, it's possible to transport your content.

Why HelpServer

Why HelpServer

People like HelpServer because...

The intuitive, multi-platform authoring tool, equipped with simple yet powerful functions.

 

HelpServer's content authoring tool, the Workbench, provides the framework for organizing and editing all the elements of a content management system or a help project on multiple platforms. It's a clean and beginners-friendly tool.

HelpServer provides structure, organization, and easy access to a wealth of information.

 

This makes using documentation on the web pleasantly surprising and generates substantial Return On Investment.

The customer service.

 

We are dedicated to service and support and to smoothly manage all your support queries we use an interactive web based service and support center. We recommend every customer to use this facility. It is included in the maintenance plan.

 

FAQ

Frequently ask questions

This FAQ answers a handful of the most common questions people have when they are looking for systems to support content management, documentation management, knowledge management, and user assistance.

Documentation

Documentation

Introduction

 

 

Brief overview and description of all the features

PDF

PDF

Authoring and administration

 

 

Authoring, to teach yourself the various functions of HelpServer's authoring tool.

 

Administration, to customize and upgrade a HelpServer installation.

PDF

Installation

 

 

Installing a commercial-quality version to setup a HelpServer environment with a configuration of your choice.

PDF

Installing a remote Workbench, to access a remote HelpServer database.

PDF,

Starting up the Workbench applet, to use HelpServer's authoring tool in your web browser.

PDF

License agreements

License agreements

 

Please email to to request the license agreements.

 

Request a trial

Request a trial version

 

The trial version lasts 30 days and it includes all features and full online access to the documentation. It is not meant for production work.

Prices

Please email to and try to answer the following questions in your mail. We reply as soon as possible to propose an agreeable price.

 

What types of content do you produce?

 

For example product manuals, user guides, catalogues, web based content,  help and training systems, ...

 

Do you localize content to other languages?

 

 

Does your content require frequent updates?

 

 

Do you have multiple contributors to the content?

 

 

Is your content distributed in files or is it centralized and accessible over the Internet?

 

 

Do you want to use HelpServer in the cloud or do you prefer self hosting?

 

 

Portfolio

Newtec

Portfolio - Newtec

Newtec is specialized in designing, developing and manufacturing equipment and technologies for satellite communication. As a pioneer in the industry, Newtec is dedicated to creating new possibilities for the broadcast, government and defense, IP trunking and consumer and enterprise VSAT markets. Since 1985, our dedicated team has been setting industry standards with the development of the most efficient, scalable and economical technology solutions. New challenges and customer needs offer opportunities to explore new boundaries. This empowers us to work even harder, helping our customers to perform their best so that, together, we can make the world a safer, more informed and connected place.

Read more...

Voxeo

Portfolio - Voxeo

Voxeo helps enterprises improve service and lower costs by automating and connecting their most common phone calls with an Interactive Voice Response (IVR) or Voice over IP (VoIP) solutions. Voxeo's hosting and premise platform solutions, and developer services - powered by VoiceXML and CCXML - are used by over 200,000 customers and developers to create and deploy any telephone application they desire.

Read more...

Hyatt

Portfolio - Hyatt

Hyatt manages, franchises, owns and develops Hyatt branded hotels, resorts and residential and vacation ownership properties around the world. As of September 30, 2011, the Company's worldwide portfolio consisted of 478 properties.

Hyatt is a global hospitality company with widely recognized, industry leading brands and a tradition of innovation developed over our more than fifty-year history. Hyatt's mission is to provide authentic hospitality by making a difference in the lives of the people who stay at Hyatt hotels. We focus on this mission in pursuit of our goal of becoming the most preferred brand in each segment that we serve for our associates, guests, and owners. We support our mission and goal by adhering to a set of core values that characterizes the Hyatt culture.

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Nikon Metrology

Portfolio - Nikon Metrology

Nikon Metrology is a company with subsidiaries all over the world. Nikon Metrology designs, develops and markets a unique range of 3D hardware and software inspection systems servicing design and manufacturing industries. The company’s reliable and innovative metrology solutions cover the full range of measurement volumes required by automotive and aerospace customers. Nikon Metrology completes the above product portfolio with a vast range of support, metrology and integration services.

Read more...

Kratzer Automation

Portfolio - Kratzer Automation

For more than 30 years Kratzer Automation has been a successful software company for process-oriented solutions in the automotive industry, electronic manufacturing industry and the transport industry. In all three sectors, they strive for optimal solutions and efficient processes along the customer value chain.

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Currenex

Portfolio - Currenex

Currenex offers corporate and institutional buyers and sellers in the FX and money markets reliable, low-cost and secure electronic access to the $1+ trillion a day global FX market. Their suite of award-winning services and comprehensive, unrivalled integration capabilities with custom-built and third party trade and settlement systems provide complete FX trading and workflow processing solutions to hundreds of clients, worldwide.

Currenex runs HelpServer inside their own embedded browser using JExplorer. This allows Currenex to embed an IE browser inside a java swing application. For IP reasons Currenex hides the address bar and injects Javascript to disable copy and paste Currenex's application is skinnable and they maintain multiple white labels. Separating the content from the look and feel is a key factor and this is achieved thanks to HelpServer's look & feel mechanism (schemes).

About us

Company

Our company

Since the foundation of our company in 1987, we have been an important provider of highly respected products to implement multi-platform help and content management systems resulting in an improved quality of the user assistance and in an enhanced productivity of the end users and programming professionals.

With our broad background in help and content management systems we strive to leverage leading-edge technology to provide your enterprise with solutions to increase productivity and efficiency at the organization and the end-user level.

We are focused on improving the quality and enhancing the functionality of our products with a strong emphasis on customer service and feedback.

Our mission

At the beginning of this millennium we started drawing the blueprints for a new system for web-based content management and help. Our mission was:

To enhance the quality of content to better support the end-users’ needs.

 

To get this job done without increasing the complexity of the content author’s job.

 

To provide this as a comprehensive enterprise solution with an eye to the future.

 

After years of research and development we succeeded. The result turned out to be a shift from a traditional software model to a web-based approach that introduced another way to organize and use enterprise content.

Customers

Over the years, we have proven to be a trustworthy supplier of leading products with a strong emphasis on customer service. Backed by two decades of experience,  we are delivering our products to companies who are in the complex worlds of air travel, finance, insurance, shipment, services, and industry.

Aerospace & Airlines

Air France

 

Dassault Aviation

 

KLM

 

SAS Scandinavian Airlines

 

Banking & Finance

ABN-AMRO Bank

 

BBS - Bankernes Betalingssentral AS

 

Banca Intesa Sanpaolo SPA

 

Banque de France

 

Banque RCI

 

BDPME – Banque des PME

 

BGC - Bankgirocentrale AB

 

BNP Paribas

 

BRED

 

Caisse d’Epargne - ARPEGE

 

Caisse d’Epargne – SEDI-RSI

 

Caisse Nationale du Crédit Agricole

 

CASDEN Banque Populaire

 

Cetelem - Groupe BNP Paribas

 

CFF - Crédit Foncier de France

 

Crédit Agricole Indosuez

 

Crédit Agricole - GIE AMT

 

Crédit Agricole - GIE Comete

 

Crédit Agricole - GIE EXAPROD

 

Crédit Lyonais – CA Silca

 

Crédit Mutuel

 

Den Danske Bank

 

Den Norske Bank

 

Dexia Bank

 

Euroclear Bank

 

Finaref - Groupe Crédit Agricole

 

Fortis Bank

 

FSB - Föreningssparbanken

 

Groupe CIC Banques

 

Groupe Médéric – Prévoyance Cadres

 

HSBC France

 

ING Bank

 

ING-Groupe Commerce

 

Interpay Nederland

 

Jyske Bank

 

KBC Bank

 

Natexis Banque Populaire

 

Nordea Bank AB

 

Nykredit AS

 

SEB - Skandinaviska Enskilda Banken

 

Société Générale

 

Svenska Handelsbanken

 

Toronto Dominion Bank

 

Distribution

Galerie Lafayette - SDDC

 

Groupe André

 

France Printemps

 

La Redoute

 

IKEA

 

MAERSK

 

Movitex

 

Redcats

 

Questel

 

Consulting and Services

Acerta

 

ADP

 

Atos Origin France

 

Atos Origin Nederland

 

Cap Gemini

 

CSC Danmark

 

Currenex

 

eCircle

 

EDB Business Partner Norge AS

 

EDS

 

ErgoGroup

 

HP Sweden

 

Hyatt Hotels & Resorts

 

IBM Danmark

 

IBM France

 

IBM Norway

 

IBM Svenska

 

IBM USA

 

Metris

 

Natexis Altaïr

 

NRB

 

TietoEnator

 

T-Systems

 

WM Data

 

Industry & Manufacturing

Arcelor

 

Bayer

 

Corus Staal BV

 

Darty

 

Endress+Hauser Ltd.

 

Ericsson

 

Honda Europe

 

Gec-Alsthom

 

PMI

 

Rank Xerox

 

Scandinavisk Motor - Semler

 

Schneider Electric

 

Shell

 

Volvo

 

Vitesse Semiconductor

 

Public Utilities

Companie Générale des Eaux - GIEAU

 

EDF-GDF

 

Entergy

 

France Telecom

 

Government

EPO - European Patent Office

 

DTO Maasland - Ministerie Defensie

 

Kommunedata A/S

 

KULeuven

 

Lantmateriet

 

La Poste

 

Ministère de la Défense - Marine National

 

Ministère du Budget - DGI

 

RCC - Rijkscomputercentrum

 

SNCF

 

Insurance

ABP - Algemeen Burgerlijk Pensioenfonds

 

Allianz - AGF

 

AVIVA France

 

AXA Verzekeringen

 

Basler Versicherungen

 

Blue Cross Blue Schield

 

BNP Paribas Assurance

 

CODAN Forsekring

 

Delta Lloyd

 

Dexia Verzekeringen - Rainbow ICT

 

ERC Frankona Reinsurance

 

FDC

 

Folksam

 

Fortis AG

 

Groupama - GAN

 

IF P&C

 

KBC Verzekeringen

 

Karlsruher Versicherungen

 

LVM Versicherungen

 

Mutualité Agricole - CIMAFAP

 

Royal & Sun Alliance Group

 

Skandia Insurance Company

 

Standard Life

 

Storebrand AS

 

Schweizerische Mobiliar Versicherungsgesellschaft

 

Techniker Krankenkasse

 

Trygg-Hansa

 

Volksfursorge AMB Generali

 

Winterthur

 

Content development

Admitad

 

A.P. KERN AG (Achilles)

 

BDL (Dialogcrm)

 

Currenex

 

Fadata AD

 

Ecircle

 

Esoko

 

Hudson Medical Systems

 

Kratzer Automation

 

Metris

 

Newtec

 

Ogitix

 

Network Technologies

 

Qtobe AG

 

Rotor dynamics-Seal Research

 

Voxeo

 

Wordbee

 

Zanox

 

Partners

Partners are vital to HelpServer. An outstanding product accompanied by exceptional partners will help to excel in solution delivery and to achieve customer satisfaction.

Join our team if you wish to be part of this success story.

Next companies have taken the advantage of this opportunity.

IBM PartnerWorld for ISVs

 

We have been a member in the IBM PartnerWorld for ISVs program since 1997. For more information on this program go to IBM PartnerWorld for ISVs

 

LBi Software

 

LBi Software is a HelpServer implementation and integration partner.

LBi Software develops custom applications when off-the-shelf software and major enterprise (HCM/ERP/CRM) applications do not fit the need.

Careers

We do not currently have any open positions. We are always interested to hear more about you.

Email your resume to

Service and support

Service and support

About our Service & Support center

We offer our customers and prospects the ability to communicate directly with our support team using an interactive web-based Service & Support center. It is actually a HelpServer Workbench running in your web browser that remotely accesses our service database over the Internet.

Your entire communication is stored in dedicated folders on our server database. Furthermore, with our service & support center you communicate directly with the entire HelpServer support team, and your question is automatically delegated to the engineer with the appropriate skill and expertise. Over the years, this approach has proven to be the most effective way to deal with our customers' questions and problems.

Registering to the Service & support center

Access to the Service & Support center is restricted to registered customers and prospects. Contact to request a registration. We suggest that you request one registration per trial version and the moment you have acquired a permanent license you can request a registration per author.

The working principles are explained in working in the Service & Support center

Contact

Our office

 

4.ST - Services Systems Software Support Technologies

Romeinse straat 10 B4

B-3001 Leuven Belgium

Phone: +32 16 40.40.54

Fax: +32 16 40.50.50

Our sales representatives

 

Email to

Our technical staff

 

Email to

Events

 

 

 

 

Key features

What you get is a comprehensive solution

HelpServer's features allow you to create and maintain content and help projects in a team or as a single author. You can start small and simple and go gradually beyond conventional content management.

Irrelevant and outdated information leads to costly mistakes and increases costs from customers that have been unable to find the correct information. Authors and writers across an organization spend much of their time maintaining product knowledge bases, technical and commercial publications, client portals, and corporate web sites.

Read more...

Many documents based on files that remain on a desktop file system are prone to mishap sooner or later. Files in a desktop file system can be deleted or removed accidentally. Data integrity is not guaranteed, and content management rapidly becomes expensive and time-consuming if active links and references have to be tracked manually.

Read more...

Whatever size your online applications, you’re going to need some sort of online support. If you’ve ever tried using proprietary help systems for this, you know how quickly they can get out of control. A far better solution is to use an integrated solution for all your help projects.

With HelpServer you get a well-established framework in which you create multilingual and context-sensitive help for web and desktop applications in team. You don’t have to manipulate the help in files. Instead, HelpServer manages the help content in a database of structured objects, and changes are activated by means of a click.

Each help topic is directly accessible over the Internet. Applications can launch a web browser, passing a URL and so pop up the requested help content as a web page. User profiles and parameters in the URL allow the HelpServer server to compile the content dynamically so you can provide personalized and up-to-date information in the user's own language.The flexibility and the ease of use of this approach makes HelpServer popular amongst help authors.

The biggest problem faced by large organizations with numerous content providers is legacy content. How do you deal with obsolete content with little in the way of central control? HelpServer's Workbench allows you to convert and load all kinds of content in a central repository.

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Accessing content in real time over the Internet is great but what if you are not connected to the web?

HelpServer's export facility allows you to store offline content objects to your own workstation which gives you the ability to view information while not connected to the Internet.

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You can import content from files that have the .dita or the .ditamap extension. You can also generate output that produces DITA files. HelpServer does not validate against the DITA scheme. However, you can use a third party tool such as XMetal to create your structured DITA files. If you import content from DITA files you can further develop it and generate various types of web-based and print-based output. You can of course send the HelpServer content back out to DITA to import it in another tool.

Providing information in different languages is one of the most important ways to enhance the usability of help and documentation systems. In HelpServer, this feature is unmatched.

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HelpServer supports multiple languages at the topic level, so authors and translators can create content for multiple languages in a single project. The Workbench keeps all the translated topics tightly together to facilitate maintenance.

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Structured authoring is a method of writing and arranging content that relies on rules and a way to enforce these rules. It also separates structure from content and presentation. Structured authoring improves the management of information by creating a consistent content structure that is used throughout a document or a project. This structure helps in the creation of small topics  which are stored as reusable objects.

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Something that is mentioned a lot is the importance of separating structure from content. Understanding the difference between structure and content can be difficult at first, especially if you're used to not thinking about the semantic structure of a document.

In HelpServer's Workbench you do not work with the actual content objects. Instead, all content objects (folders, topics, etc) you see in the Workbench are in fact references (i.e. links) to content objects. You can compare these references with the shortcuts in Windows Explorer. However, in Windows Explorer you have also access to the actual content objects (the files and the folders) while in the HelpServer Workbench the actual content objects are hidden and are only manipulated by the system.

This approach allows a full separation of structure and content and it makes reusing an object just a matter of copying and pasting. In this sense, you are not just separating things in one place, you are bringing them together in another.

Is the accuracy of your content in question because information about the same subject appears in multiple systems and in multiple formats across your company?

Is the problem of duplicated information an ongoing challenge for your organization?

Read more...

What do people do when they surf the web and suddenly land on a 404 error page (a standard HTTP response that indicates that the requested URL doesn’t exist)?

For most of them, the immediate response would be to simply leave the current site in favor of another one because people consider broken links to be unprofessional. Broken links also have negative effects on search engine rankings so there is good reason to be proactive in avoiding them to improve exposure and increase site traffic.

Read more...

HelpServer's content objects are search-engine friendly and are optimized for search-engine exposure. If search-engine optimization (SEO) is a strong marketing device for you, you can have search spiders crawl the content and display the HelpServer topics in the search result lists. Access to the topics found is handled entirely by HelpServer's server engine. To protect privileged content, you can always use the extended security feature.

HelpServer fully separates the presentation from the content by means of page styles. This kind of separation enables you to factor out repetition and shared aspects and deal with them only once. In this way, managing the presentation of a document becomes much easier, and the same document can be presented in several ways.

Read more...

HelpServer provides a unique team-authoring environment that uses a shared, object-based content database that provides excellent support for day-to-day collaborative authoring activities. A virtually unlimited number of authors can use HelpServer's Workbench as a team to create, maintain, translate, review, and publish content in real time over the Internet.

There is no third-party tool involved. The HelpServer Workbench uses an automatic check out/check in procedure with exclusive locks for editing. This prevents authors from working concurrently on the same object. While an author makes changes, the others are only able to view the changed object. When the author has finished, he can release the object for use by others.

In HelpServer, you can organize your content into projects. Each project has a project gallery where all the images, media files, and snippets are stored. Authors can pop up the gallery and select whatever they need. In this way files and snippets can be reused in multiple topics while they are kept and maintained in the gallery. These project resources can be shared by multiple projects to prevent redundancy and to enhance reusability.

HelpServer uses a spelling checker equipped with lexicons in American English, British (international) English, Canadian English, German, Spanish, French, and Dutch. These lexicons can be extended by special domain lexicons and customized lexicons.

We offer a scalable architecture that enables you to choose cumulative solutions to implement the most crucial requirements first and to build progressively across multiple business areas.

Read more...

You can create templates to determine the structure, security, style, content, and properties of other objects. The ability to base new objects on a template can be switched on/off in the folder and topic classes. The Workbench can automatically assign templates or the author can select a template on creation of a new object.

Snippets are pre-set chunks of formatted content that can be reused in topics of a project. This prevents redundancies and errors. Snippets can be suggested while you type. You can also search the content for phrazes and than manually replace a phraze by a snippet or you can simply select a snippet object from the project gallery to insert it in the content.

The personal notes feature in HelpServer allows your users to add information to a topic while reading it in the web browser. This can be anything that helps the reader to understand or use the topic such as a hint, a tip, or a reminder.

Read more...

HelpServer produces lightweight HTML web pages that conform strictly to W3C recommendations. This means that the content can be browsed by virtually any commercial browser of recent history. No installation or plug-ins are required.

The server is designed to operate on multiple operating systems. It is written completely in Java and runs on any system that supports a Java Runtime Engine. This can be a Windows server, a Unix, a Linux, or a z/OS system.

The Workbench (the authoring tool) is a client application that communicates with the server over the Internet. It is also written in Java and it can be installed on any workstation with a graphical user interface-based operating system that supports Java (Windows, Macintosh, ...). It can also run as an applet in a web browser in which case no installation is required.

Quite a few of our customers run the server on a Linux system and use the Workbench on Windows or Macintosh workstations.

With HelpServer, you have a unique approach to supporting dynamic content and ensuring that tailored information reaches your targeted audience. There is no need to write scripts or to develop programming skills. Instead, the dynamic character of the content relies on conditions you define in the system. These can be based on events and behavior in your organization's processes or on the roles, the preferences, or the experience people have in your company.

Once the conditions are defined, you apply these as markers to different areas of your content or you split up a topic into dynamic chunks of information. You can even use tags in a topic to mark words, sentences, or paragraphs that need to be displayed or printed conditionally. This is the way to produce multiple results from one source.

HelpServer keeps all the chunks of content nicely together in its Workbench, which greatly facilitates maintenance and translation.

When your users browse the content, HelpServer checks the conditions against their profile, the occurrence of predefined events, or variable/value pairs entered in the URL or provided by an exit routine. Next, the server dynamically compiles the chunks of content in function of the conditions. Thus, people can browse, export, or print tailored content without having to hunt for it.

With this feature your authors do not require any technical skills. So, there is no downtime waiting for scriptwriters to get the job done. Anyone with basic word processing skills can create dynamic content. Armed with the ability to easily deploy content in the user's own language, authors can now focus on content creation instead of on management and formatting activities.

As more and more information becomes available on the web, securing that data becomes increasingly important. And when it comes to getting watertight security, each company will have its own requirements.

Read more...

Distributed systems and web applications are becoming more and more commonplace as people demand the flexibility of “anytime, anywhere” access to their content. HelpServer's browser-based authoring feature provides a distributed environment for creating and maintaining content without requiring you to install anything on your desktop. It enables you to use HelpServer's authoring tool, the Workbench, in your web browser. You work the same way as with a traditional desktop Workbench tool while your work is being transferred over the web and stored in the HelpServer central repository.

Combining a browser-based authoring client with a server-based architecture creates a true collaborative development from anywhere in the world. The full authoring capabilities generate immense time and cost savings.

You will also be able to change topics on the fly. While reading the HelpServer content in the web browser you can simply switch to the edit mode, so you can react immediately to sudden, perhaps temporary, conditions.

Approval Workflow enables project managers to put in place efficient responsibility chains to automate the life cycle of content management. With HelpServer's workflow facility you define the flow of tasks to be performed on the content objects. You can do this at any level in the content hierarchy and assign the performers to each task. The tasks can be serial or parallel.

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HelpServer’s versioning system enables you to save and restore previous versions of the content. The moment a content object is ready to be released you can wrap it up in a new version. It is then tagged with a timestamp to which you can add a version number or a name and comments.

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Notifications inform people about the occurrence of an event in a content management system. For example, such an event could be a change in the content, feedback that was added, or a request to contribute in the workflow. Notification enables or tells people to perform the correct tasks and make decisions.

In HelpServer, the inbox holds the messages from the notification system. These messages indicate what to do when an event has occurred, for example, when the content is read, reviewed, translated, or re-exported or when the feedback is read.

This feature is a valuable asset for workflow management, feedback, and annotations.

Feedback engages authors with users. Authors can use their feedback to improve their content step by step. In HelpServer, people can add feedback at each level of the content hierarchy: an entire project, a book, a chapter, or even a specific topic.

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Annotations are the editorial comments made by reviewers. Creating them, usually a few sentences long, establishes a summary and serves as an indication of the relevance of passages to the content prior to publishing. This gives you a tool for adapting and improving the content.

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If your content drives revenue you have a vested interest in assessing its usability. HelpServer enables you to define multiple audit models, each tracking and logging the activity in a specific area of the content over a period of time. This can be an entire project, a book, a chapter or even a specific topic.

Read more...

Metadata are chunks of information that are attached to content so that your users can easily find and retrieve topics without hunting for them. The metadata exist apart from the content and can clarify the significance, meaning and use of the content.

Read more...

 

 

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What you gain with HelpServer